TurnOver — Cleaner Coordination for STR Hosts

The Problem

Your WhatsApp will fail you.

Every STR host with more than 3 properties has lived through this. It's not a matter of if — it's when.

😬

The No-Show Cleaner

Guest checks in at 3pm. You're scrambling at 2:45 because nobody confirmed the job was done. You find out on the review.

🌀

The Chaos of 10 Properties

Sunday turnovers across 10 properties, 4 cleaners, different time zones. Your WhatsApp is a warzone with zero visibility.

📉

The 3-Star Review

One dirty unit costs you Superhost status. Thousands of dollars in lost bookings. All started with an unread message.

📞

Manual Everything

Texting each cleaner individually. Following up. Confirming. Reminding. You're a property manager, not a scheduler.

🤷

No Paper Trail

Guest claims the property was dirty. You have no proof it wasn't. A checklist with timestamps and photos changes everything.

⏰

4 Hours a Week

The average STR host with 10 properties spends 4+ hours a week just coordinating cleaners. Time worth more than TurnOver costs.

How it works

From checkout to guest-ready in minutes.

No app downloads. No logins. No complicated setup. Just a text message and a link.

Guest checks out

TurnOver syncs with your Airbnb and VRBO calendars and assigns the next available cleaner automatically.

Cleaner gets SMS

Your cleaner receives a text with the address, times, checklist link, and host notes. No app download required.

Checklist + room photos

Cleaner works through a custom digital checklist, capturing before/after photos per room on their phone.

You get notified

"Beachfront Bungalow is guest-ready" — with AI-verified photo proof, before your guest even arrives.

Peace of Mind

Real-time alerts before problems become reviews.

TurnOver watches every turnover on the clock. If something goes sideways, you know before your guest does.

Four alert levels. Zero surprises.

Every turnover is monitored from the second a guest checks out. If your cleaner is late, hasn't confirmed, or won't finish in time — you'll know.

✓No confirmation in 30 min — we send a reminder SMS automatically

✓No-show after 45 min — critical alert with one-tap reassign

✓Running late warning — when less than 1hr remains in the window

✓Guest arriving soon — final alarm 1hr before check-in

🔔 Live Alerts

🚨 James never started — guest in 45 min

⚠️ Running late at Downtown Loft

📵 Maria hasn't confirmed yet (30 min)

✅ Lakeside Retreat is guest-ready

Everything you need

Coordination, not chaos.

One tool for cleaner SMS, scheduling, checklists, photos, and damage protection. Built specifically for STR hosts — not repurposed property management software.

📅

Airbnb + VRBO Sync

Paste your iCal URL once. New bookings auto-create turnovers on checkout days. Never forget a cleaning again.

📱

SMS Link — No App Required

Cleaners just tap the text. Works on any phone. Onboards in 10 seconds, even for cleaners who've never used an app.

🌐

Multi-Language for Cleaners NEW

One-tap language switcher (EN/ES/PT) built into the cleaner interface. Instant translation of every button and label. No more language barriers.

📍

Multi-City Management NEW

Properties in Miami, NYC, and Lake Tahoe? Assign shows local cleaners first, grouped by city. Perfect for hosts managing portfolios across multiple markets.

✓

Per-Property Checklists NEW

Customize checklists per property. 70+ tasks in the library. Beach house gets "clean BBQ grill" — city loft doesn't. Cleaner sees the right list every time.

📸

Photo Framing Assist NEW

Golden rectangle overlay shows cleaners exactly how to frame each room. Standardizes photo quality. Saves 5-10 seconds per shot. Every cleaner takes consistent photos.

📦

Supply Request System NEW

Cleaner taps "toilet paper low" — you get instant notification with property tagged. No more finding out supplies are gone when the guest complains. Builds inventory tracking bottom-up.

📊

Expandable Turnover History NEW

Click any past turnover to see cleaner notes, all photos, guest name, duration, and rating. Complete timeline per property. Unlimited retention on all plans.

⏱️

Smart Time Windows NEW

Color-coded pills show real urgency. Green = plenty of time. Amber = getting tight. Red = actually urgent. No more false alarms from 4-hour windows.

🤖

AI Photo Verification PRO

Every cleaner photo auto-scanned for unmade beds, trash, missing towels, and 5 other issues. Catch problems before guests do.

⚖️

Damage Dispute Builder PRO

One click compiles photos, timestamps, checklists, and cleaner sign-off into a PDF ready for Airbnb Resolution Center.

🏠

Guest Status Page PRO

Share a live link with your guest. "Your unit is being prepared — ready by 3pm." Kills the "is it ready?" texts all day.

💰

Cleaner Earnings + Tips NEW

Cleaners see earnings, streaks, and tips in-app. Hosts can tip a cleaner for great work. Builds loyalty and retention.

🎤

Voice Notes NEW

Cleaners leave voice messages to hosts with one tap — perfect for wet hands, gloves, or quick updates from the field.

🚨

Issue Reporting

Cleaner spots damage or a broken fixture? One tap sends a photo and description to you instantly.

🔔

SMS + Email + In-App Alerts

Choose how you're notified for every event. Turn off what you don't need. All three channels available on every plan.

The Alternatives

You've tried the rest. Here's why they don't fit.

Most tools were built for the wrong user. TurnOver was built for hosts with 5-20 properties who coordinate their own cleaners.

💬

WhatsApp & Group Texts

Works for 2 properties. Falls apart at 5. No visibility into who's done, no photo proof for disputes, no documentation trail. You're flying blind and hoping nothing goes wrong.

🏪

Cleaner-Finding Apps

Great if you need to find cleaners. But if you already have cleaners you trust, why pay per-clean fees and force them to download an app? You don't need a finder — you need coordination.

🏢

Enterprise Ops Platforms

Built for property managers running 50-500+ units. Weeks to set up, complex pricing, features you'll never use. You don't need a commercial kitchen to make breakfast.

Why TurnOver

The only tool built for hosts like you.

No per-clean fees. No app installs for cleaners. No enterprise complexity. Just coordination that works.

Feature	WhatsApp	Cleaner-Finding Apps	Enterprise Platforms	TurnOver
SMS to cleaners — no app install	✓	✕ App required	✕ App required	✓
Flat monthly pricing	Free	✕ Per-clean fees	✓	✓
Setup in under 5 minutes	✓	~30 min	Days-weeks	✓
Airbnb + VRBO calendar sync	✕	✓	✓	✓
Photo checklists per property	✕	✓	✓	✓
Real-time alerts if cleaner is late	✕	Limited	✓	✓
Multi-language cleaner interface	✕	✓	English only	EN / ES / PT
Damage dispute evidence builder	✕	✕	✕	✓
AI photo verification	✕	✕	✕	✓
Guest-facing status page	✕	✕	Some	✓
No payment processing required	✓	✕ Processes payments	✓	✓
Supply request from cleaner	Manual	✕	Via tasks	✓
Built for 5-20 properties	1-3 max	✓	50-500+	✓
Cost for 10 properties	Free	$80-100+/mo + per-clean fees	$100-200+/mo	$75/mo everything included

Pricing

Less than one bad review costs.

Every plan includes unlimited cleaners, unlimited turnover history, SMS, calendar sync, and the alert system. No setup fees. No per-clean fees. Ever.

🔒 Founding Member Pricing

50 spots available at locked-for-life rates. Price never goes up for founding members. 47 spots remaining.

Starter

$35/mo $49

For hosts getting off WhatsApp and into a real system.

Up to 5 properties
Unlimited cleaners
SMS + email + in-app notifications
Airbnb + VRBO calendar sync
Custom per-property checklists
Per-room before/after photos
Real-time alert system
Multi-language cleaner interface
Supply request system
Unlimited turnover history

Hosts who switched from WhatsApp.

★★★★★

I manage 12 properties in Miami. Before TurnOver I was glued to my phone every Sunday. Now I get a ping when each property is ready. Total game changer.

Ryan M.

12 properties · Miami, FL

★★★★★

I manage 11 properties across Des Moines and Seattle. The cleaner coordination was killing me with this much spread. TurnOver's alerts cut my follow-up time in half.

Sullivan B.

11 properties · Des Moines, IA + Seattle, WA

★★★★★

Had a guest dispute a damage claim. I pulled up the PDF dispute report with timestamped photos. Case closed in 10 minutes. Worth every penny.

Sarah K.

6 properties · Scottsdale, AZ

FAQ

Common questions.

Do my cleaners need to download an app? +

No. Cleaners receive a text with a link. They tap it, complete the checklist and photos on the page, and submit. No account creation, no app store, no friction. It's the fastest cleaner onboarding in the industry.

Does it work with Airbnb and VRBO? +

Yes. TurnOver syncs via iCal — paste the export URL from each listing once and new bookings auto-create turnovers on checkout days. Syncs every 30 minutes.

What if a cleaner doesn't confirm? +

TurnOver's alert system watches every job on the clock. Four alert levels fire automatically — no-confirmation (30 min), no-show (45 min), running late (<1hr to checkin), and guest arriving (1hr out). Each alert has one-tap actions to call, SMS, or reassign.

Can I customize the cleaning checklist? +

Yes. Every property gets its own editable checklist. Toggle default items on/off, add custom tasks, or pick from our library of 70+ pre-built tasks across 8 categories.

How much do SMS messages cost? +

Included in your plan — unlimited SMS to US and Canadian cleaners. TurnOver absorbs the Twilio fees (roughly $0.01 per message).

How does AI photo verification work? +

Every photo submitted by your cleaner is auto-scanned in ~2 seconds for 8 common issues: unmade beds, trash, missing towels, dishes in sink, dirty mirrors, cabinet doors open, burned-out bulbs, and items out of place. Flagged photos appear in a review queue. 94% host-verified accuracy.

How do I get started? +

Click "Start Free Trial," complete Stripe checkout (no charge for 14 days), then sign up. You'll see a guided dashboard. Add your first property, invite cleaners, and TurnOver handles the rest. Most hosts finish setup in under 15 minutes.

Can I cancel anytime? +

Yes, cancel anytime with one click. No lock-in, no hidden fees, no questions asked. Cancel during the trial and you won't be charged. You can manage your subscription anytime from the Settings tab inside TurnOver.

What happens after the 14-day trial? +

On day 15, your card is charged for your selected plan. You'll get an email reminder on day 13 with your total. If you don't cancel by day 14, your subscription automatically starts. Cancel anytime to avoid charges.

How many properties and cleaners can I manage? +

Starter: up to 5 properties, unlimited cleaners. Growth: up to 20 properties, unlimited cleaners. Pro: unlimited properties and cleaners. You can upgrade anytime from your billing settings.

Is TurnOver a payment processor or tax reporting tool? +

No. TurnOver is a coordination tool — it handles scheduling, SMS, checklists, and photo proof. You and your cleaners handle payments directly (Venmo, cash, check, however you prefer). TurnOver doesn't process payments, doesn't file 1099s, and doesn't report income to the IRS. Payments are between you and your cleaner. TurnOver just answers "who cleans what when."

What's the difference between TurnOver and property management software? +

TurnOver is built for turnovers — the 4 hours between checkout and checkin. It handles cleaner coordination, SMS, checklists, photos, and damage protection. Property management software like Buildium handles rent collection, tenant portals, accounting, and maintenance tickets. TurnOver solves the problem they ignore: who cleans the unit after guests leave.

Stop managing cleaners over WhatsApp.

Your WhatsApp will fail you.

From checkout to guest-ready in minutes.

Real-time alerts before problems become reviews.

Four alert levels. Zero surprises.

Coordination, not chaos.

You've tried the rest. Here's why they don't fit.

The only tool built for hosts like you.

Less than one bad review costs.

Hosts who switched from WhatsApp.

Common questions.

Ready to stop texting cleaners all Sunday?